Terms and Conditions
Man and a Van Shoreditch Terms and Conditions
These Terms and Conditions set out the basis on which Man and a Van Shoreditch provides man and van, removal, collection, delivery and related services within the United Kingdom. By making a booking, using our services, or allowing our staff to begin work, you agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following words have the meanings given below:
Customer means the person, firm or company who requests or accepts services from Man and a Van Shoreditch.
Services means any man and van, removal, relocation, collection, delivery, loading, unloading, packing, or associated services provided by us.
Vehicle means any van or other vehicle we provide for the performance of the services.
Goods means the items, belongings, furniture, equipment or materials that the customer asks us to handle, transport or store.
2. Scope of Services
Man and a Van Shoreditch provides local and regional removal and man and van services, primarily serving residential and commercial customers. Our services typically include the loading, transportation and unloading of goods between agreed locations. Additional services such as packing, assembly and disassembly may be offered by prior agreement.
We reserve the right to refuse to provide services where we reasonably believe it would be unsafe, unlawful, or beyond the agreed scope or capacity of our team or vehicles.
3. Booking Process
3.1 Bookings may be made in advance through our accepted contact methods. A booking is not confirmed until we have accepted the details and provided confirmation of the date, time, service type and pricing structure.
3.2 It is the customer’s responsibility to provide accurate and complete information at the time of booking, including but not limited to:
a. Collection and delivery addresses and access details
b. Date and preferred time of the move
c. Description, approximate quantity and nature of the goods
d. Details of any heavy, oversized, fragile, valuable or unusual items
e. Information about parking restrictions, access limitations, stairs, lifts, or long carry distances
3.3 Any quote or estimate provided is based on the information received at the time of booking. If the information is incomplete or inaccurate, or if the situation on the day differs materially from that described, we reserve the right to adjust the price or, if necessary, decline to complete part or all of the service.
3.4 The customer must ensure that they, or an authorised representative, are present at the collection and delivery addresses during the agreed service window to give instructions and sign relevant documentation if required.
4. Quotes, Estimates and Pricing
4.1 We may provide either a fixed price quote or a time-based estimate, depending on the nature of the job and the information available.
4.2 Fixed price quotes are based on the services and circumstances described by the customer. They may be revised if:
a. There are additional goods or services not previously disclosed
b. Access conditions differ significantly from those described
c. Waiting times, delays or additional work are caused by the customer or third parties
4.3 Time-based bookings will be charged according to the agreed hourly or daily rate, subject to any minimum charge, plus any applicable surcharges such as congestion charges, tolls or parking fees.
4.4 Unless otherwise stated, all prices quoted are exclusive of additional third-party costs such as parking fees, tolls, congestion or clean air zone charges, which will be added to the final invoice where applicable.
5. Payments
5.1 Payment terms will be confirmed at the time of booking. We may require a deposit to secure the booking, with the balance payable on or before completion of the service.
5.2 We accept payment by methods agreed in advance. The customer is responsible for ensuring that payment can be made on the day of the service if payment on completion has been agreed.
5.3 If payment is not received when due, we reserve the right to:
a. Withhold delivery of goods until payment is made in full
b. Charge reasonable late payment fees and interest in line with applicable UK legislation
c. Recover any additional costs incurred in collecting overdue amounts
5.4 Where services are provided to business customers on account, payment terms will be as agreed in writing. If no specific terms are agreed, payment will be due within 14 days of the invoice date.
6. Cancellations, Amendments and Waiting Time
6.1 The customer may cancel or amend a booking by giving us as much notice as possible.
6.2 We reserve the right to apply the following cancellation charges:
a. More than 48 hours before the scheduled start time: no cancellation fee, and any deposit may be refunded or transferred
b. Between 24 and 48 hours before the scheduled start time: up to 50 percent of the estimated or quoted charge may be payable
c. Less than 24 hours before the scheduled start time or on the day of service: up to 100 percent of the estimated or quoted charge may be payable
6.3 If the customer wishes to reschedule, we will make reasonable efforts to accommodate the change, subject to availability. Rescheduling at short notice may be treated as a cancellation and rebooking, at our discretion.
6.4 If our team is kept waiting at collection or delivery locations due to circumstances outside our control, waiting time may be charged at our standard hourly rate or as otherwise agreed.
7. Customer Responsibilities
7.1 The customer is responsible for:
a. Ensuring that all goods are ready for loading at the agreed time
b. Packing and protecting goods adequately, unless packing has been booked as part of our service
c. Securing or disconnecting appliances and fixtures in accordance with manufacturer guidance
d. Obtaining all necessary permissions, permits and parking arrangements
e. Ensuring that access routes are safe, clear and suitable for the size of our vehicle and team
7.2 The customer must not ask our team to do anything that is unsafe, illegal, or outside the agreed scope of work.
8. Items Not Accepted for Transport
8.1 We will not knowingly handle, move or transport:
a. Any illegal goods or substances
b. Explosives, firearms, weapons or ammunition
c. Hazardous, flammable or toxic materials, including gas cylinders and certain chemicals
d. Perishable goods requiring controlled conditions
e. Live animals or plants requiring specialist care
8.2 If such items are found among the goods without our knowledge, we may remove or refuse to transport them and will not be liable for any resulting loss or damage.
9. Waste and Disposal Regulations
9.1 Man and a Van Shoreditch is a removal and transport service and does not operate as a general waste carrier or rubbish clearance company unless this has been specifically agreed in advance.
9.2 Any removal of waste, unwanted goods or materials must comply with applicable UK waste regulations. We will only transport items for disposal to appropriately licensed facilities and may charge additional fees for this service.
9.3 The customer must not request us to dispose of controlled, hazardous, clinical, or restricted waste. Such items must be handled by specialist licensed operators.
9.4 The customer remains responsible for ensuring that any materials presented for disposal are lawful and suitable for transport. We reserve the right to refuse the removal of any items that appear to breach waste regulations or pose a risk to health, safety or the environment.
10. Liability and Insurance
10.1 We will take reasonable care in handling and transporting the customer’s goods. However, our liability is subject to the limitations set out in this section.
10.2 Our liability for loss of or damage to goods, whether due to negligence or otherwise, is limited to a reasonable amount per job, subject to any specific limits notified to the customer. If the customer requires a higher level of cover, this must be agreed in writing before the service date and may incur an additional charge.
10.3 We will not be liable for:
a. Loss or damage arising from the customer’s failure to pack or protect items properly
b. Loss or damage to items that are inherently fragile or damaged, including but not limited to glass, mirrors, artwork, or items with pre-existing defects
c. Loss of data or records stored on electronic devices or media
d. Loss or damage resulting from wear and tear, gradual deterioration or inherent defects in the goods
e. Losses arising from delays, missed appointments or consequential loss, including loss of profit, income or opportunity
10.4 We will not be responsible for damage to property where such damage results from:
a. The movement of goods that are too large for doorways, staircases or access points and where we advised of this risk
b. Actions carried out at the explicit instruction of the customer or their representative, contrary to our advice
10.5 Any claim for loss or damage must be notified to us in writing as soon as reasonably practicable, and in any event no later than seven days after completion of the service. We may require evidence of the damage and proof of value.
11. Exclusions of Liability for Delays
11.1 While we will make reasonable efforts to adhere to agreed dates and times, these are approximate and may be affected by circumstances beyond our control, including but not limited to traffic conditions, accidents, road closures, severe weather, vehicle breakdowns or delays caused by third parties.
11.2 We will not be liable for any loss, cost or inconvenience arising from such delays, provided we have used reasonable care and skill.
12. Access, Parking and Charges
12.1 The customer is responsible for ensuring that suitable parking is available for the vehicle at both collection and delivery addresses, including obtaining any permits or permissions required.
12.2 If parking restrictions result in fines, penalties or additional charges during the performance of the service, these costs may be added to the customer’s invoice.
12.3 Where access involves stairs, long carrying distances or particularly difficult conditions, additional charges may apply. These will either be agreed in advance or calculated on a reasonable time and effort basis.
13. Subcontracting
13.1 We reserve the right to subcontract part or all of the services to trusted third-party providers. In such cases, we will remain responsible for the overall performance of the services in accordance with these Terms and Conditions.
14. Complaints
14.1 If the customer has any concerns or complaints about our services, they should raise them as soon as possible so that we can attempt to resolve the issue promptly.
14.2 Formal complaints should be submitted in writing with full details of the issue, the date of service and any supporting evidence. We will review and respond within a reasonable timeframe.
15. Data Protection and Privacy
15.1 We will collect and process personal information about the customer only to the extent necessary to manage bookings, provide services, handle payments, and communicate regarding our services.
15.2 We will take reasonable steps to keep personal data secure and will not share it with third parties except where necessary to provide the services or where required by law.
16. Changes to These Terms
16.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of the customer’s booking will apply to that service.
16.2 Updated terms may be made available on request. Continued use of our services after changes take effect will be deemed acceptance of the updated terms.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or the services shall be governed by and construed in accordance with the laws of England and Wales.
17.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided by Man and a Van Shoreditch.
18. Severability
18.1 If any provision of these Terms and Conditions is found by a court or competent authority to be invalid, unlawful or unenforceable, that provision shall be deemed removed, but the remaining provisions shall continue in full force and effect.
19. Entire Agreement
19.1 These Terms and Conditions, together with any agreed written quotation or confirmation, constitute the entire agreement between Man and a Van Shoreditch and the customer in relation to the services and supersede any prior discussions, correspondence or understandings.
By booking or using our man and van and removal services, the customer confirms that they have read, understood and agreed to these Terms and Conditions.
