These Terms and Conditions set out the basis on which Man And A Van Shoreditch provides removal and transport services for domestic and commercial customers. By making a booking, requesting a quotation, or allowing our team to begin work, you agree to these terms in full. Please read them carefully before confirming any service. They are designed to explain how bookings are handled, how payments work, when cancellations may apply, what limits exist on our liability, and how waste-related duties are managed under UK law.

The expression “we”, “us”, “our” refers to the service provider, and “you”, “your” refers to the customer, hirer, or authorised representative placing the booking. These terms apply whether you are using a small one-off man and a van Shoreditch service, a short-distance relocation, furniture transport, or a collection and delivery requiring loading assistance. Any special instructions agreed in writing will form part of the service, but these terms will still apply unless expressly varied in writing by us.

We reserve the right to update these terms from time to time. The version in force at the time your booking is accepted will normally govern your service, unless a change is required by law or regulation. If any part of these terms is found to be unlawful or unenforceable, the remainder will continue to apply. Headings are for convenience only and do not affect interpretation.

1. Booking Process

Bookings may be made by providing the relevant service details and confirming acceptance of the proposed arrangement. A booking is not confirmed until we have acknowledged it and, where required, received any agreed deposit or advance payment. We may request information such as item lists, collection and delivery addresses, access conditions, floor levels, parking arrangements, dates, and any special handling needs. Accurate information is essential because the service, vehicle size, labour requirements, and price are based on the details you provide.

All quotations are issued on the assumption that the information supplied is complete and correct. If the job changes after the booking is accepted, including changes to volume, weight, access, distance, waiting time, dismantling, packing, or collection points, we may revise the quotation and any estimated completion time. Where the actual work is materially different from the booked service, we may charge an adjusted rate or decline to continue if the required resources are not available. In a man and van service Shoreditch context, this flexibility is important because loading conditions and access can vary significantly.

It is your responsibility to ensure that someone authorised is present at the start and end of the job, unless alternative arrangements have been agreed in advance. You must also ensure that all items to be moved are ready for collection, adequately packed where required, and lawful to transport. If we arrive and cannot begin because of missing access, unsafe conditions, inaccurate instructions, or unprepared goods, any waiting time, wasted journey, or return visit may be chargeable. If access problems require extra labour or a larger vehicle, these costs may also be added to the final price.

2. Pricing and Payments

Prices may be based on hourly rates, fixed quotations, minimum call-out charges, mileage, labour, vehicle size, disposal fees, or a combination of these methods. Unless stated otherwise, all quotations are exclusive of any additional charges that arise from waiting time, congestion, parking, tolls, congestion-related restrictions, stairs, excessive carrying distances, or extra handling requested on the day. We aim to be transparent about pricing, but the final amount due may increase if the actual service differs from the original booking details.

Payment terms will be confirmed at the time of booking. We may require full payment in advance, a deposit, or payment on completion depending on the nature and size of the job. Accepted methods of payment may include bank transfer, card payment, or cash if previously agreed. Any deposit paid is normally deducted from the final balance unless it is expressly stated to be non-refundable. If payment is not made when due, we may suspend the service, withhold delivery, retain items lawfully where permitted, or recover reasonable costs associated with late payment.

Where invoicing is agreed, invoices must be settled by the stated due date. Disputed amounts should be raised promptly and in good faith. You must still pay any undisputed portion of the invoice by the due date. Interest and recovery costs may be applied to overdue sums in accordance with applicable law. We may also require proof of identity or authorisation before releasing goods where there is a reasonable concern about ownership, fraud, or mistaken delivery.

3. Cancellations, Rescheduling, and Delays

If you wish to cancel or change a booking, you should notify us as soon as possible. Cancellation charges may apply depending on how much notice is given and whether preparations or resource allocation have already taken place. For example, where a vehicle has been reserved, staff scheduled, or time set aside exclusively for your job, some or all of the agreed fee may remain payable. Any specific cancellation policy agreed during booking will take priority, provided it is lawful and clearly communicated.

We may cancel, delay, or reschedule a booking where necessary due to circumstances beyond our reasonable control, including severe weather, traffic disruption, vehicle breakdown, staff illness, unsafe working conditions, road closures, or legal restrictions affecting access or parking. If we must do so, we will aim to offer a revised time or alternative date. Our responsibility in such circumstances is limited to re-performing the service or refunding any payment for work not carried out, as appropriate. We are not liable for indirect losses caused by delay where the delay is outside our control.

If you are not available at the agreed time or fail to provide access, we may treat the booking as cancelled by you and charge accordingly. If the job cannot proceed because the premises are locked, keys are unavailable, the loading area is inaccessible, or the goods are not ready, we may apply waiting or return-trip charges. Reasonable flexibility may be possible, but we are not obliged to remain on site indefinitely or to reschedule without compensation for lost time and resources.

4. Customer Responsibilities

You must ensure that all information supplied before and during the booking is accurate. This includes item descriptions, estimated weight, fragile items, hazardous materials, address details, access limitations, and parking requirements. If you need help with packing or dismantling, you must request this in advance. Unless expressly agreed, we do not guarantee that items will be individually wrapped, disassembled, or reassembled. You are responsible for protecting items that are vulnerable to movement, vibration, weather, or incidental contact during loading and transit.

You must not include prohibited, dangerous, or unlawful items in any load unless we have confirmed in writing that we are licensed and equipped to carry them. Such items may include explosives, unauthorised chemicals, pressurised containers, biohazards, live animals, stolen goods, or items requiring specialist permissions. If we discover that prohibited items have been included without disclosure, we may refuse transport, notify the relevant authorities if required, and claim any costs, losses, or penalties arising from the breach. The customer remains responsible for ensuring that the goods are lawful to move and lawful to possess.

You must obtain any permissions needed for access, parking, loading, or use of shared premises, including leasehold or building management consent where applicable. If permits, resident bays, loading bays, or access passes are required, it is your responsibility to arrange them unless we have expressly agreed otherwise. Where parking fines, penalties, or third-party charges arise because permissions were not secured, these may be passed on to you if they resulted from information, instructions, or omissions within your control.

5. Liability and Insurance

We will exercise reasonable care and skill in performing the service. However, our liability is limited to losses that are foreseeable and directly caused by our negligence or breach of contract. We are not responsible for pre-existing damage, items packed by you that were unsuitable for transport, or losses arising from the nature of the goods themselves, such as fragile construction, hidden defects, or insufficient packaging. In a man and van Shoreditch setting, items are frequently moved in varied access conditions, so normal wear consistent with careful handling does not automatically amount to damage caused by us.

Where we are responsible for loss or damage, our liability may be limited to repair, replacement, or the reasonable market value of the affected item, subject to the circumstances and any insurance arrangement in place. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded under UK law. In all other cases, we are not liable for indirect or consequential losses, including loss of profits, business interruption, missed deadlines, emotional distress, or loss of opportunity.

You should notify us of any alleged loss or damage as soon as reasonably possible and provide supporting details, including photographs and proof of value where available. Failure to report a problem promptly may make it harder to assess the matter fairly and may reduce or prevent recovery. Any claim must be kept to a reasonable minimum, and you must cooperate with any investigation. If an item has not been declared as especially valuable, irreplaceable, or fragile, our liability may be assessed on that basis when permitted by law.

6. Waste, Disposal, and Environmental Compliance

Where the service involves removal, collection, or disposal of unwanted goods, the parties must comply with applicable waste regulations. We will only transport and dispose of waste in a lawful manner and, where required, through licensed facilities or authorised recycling routes. We may refuse to remove materials that are not properly declared or that fall within restricted categories. You must not request us to dispose of waste illegally, deposit waste without authorisation, or mix controlled waste with general household or commercial items in a way that would breach the law.

For waste collections, you remain responsible for confirming which items are to be removed and whether they are to be reused, recycled, donated, or disposed of. If waste transfer documentation, load descriptions, or disposal notes are required, you must provide accurate information and cooperate with any necessary record-keeping. If a load contains hazardous, regulated, or specialist waste, we may require prior notice, additional charges, or proof of compliance before accepting the job. Any misclassification of waste may lead to additional fees, refusal of service, or recovery of costs caused by the error.

We do not accept responsibility for fines, enforcement action, or other penalties arising from inaccurate waste descriptions supplied by you, unlawful disposal requests, or interference with compliance procedures. You acknowledge that waste law places duties on both the producer and the carrier, and that these duties cannot be avoided by informal agreement. If we reasonably believe that a proposed disposal would be unlawful or unsafe, we may decline to proceed without liability to you for that refusal.

7. Force Majeure and Service Interruptions

We are not liable for failure or delay in performing the service where that failure is caused by events beyond our reasonable control. These may include fire, flood, storm, pandemic restrictions, civil unrest, accident, government action, road closures, strikes, or interruption to utilities or transport networks. If such an event occurs, we may suspend the service, offer an alternative time, or terminate the affected booking if performance becomes impracticable. Any prepaid sums for work not provided will be refunded or credited as appropriate, subject to deductions for services already completed.

Where the event only affects part of the job, we may perform the remaining elements if it is safe and reasonable to do so. You agree that operational decisions made to protect staff, vehicles, goods, or the public may require us to pause or alter the sequence of work. These decisions will be made in good faith and with reasonable regard to your property and timetable, but safety and legality will take priority over convenience. Nothing in these terms requires us to act unlawfully or to expose our personnel to unnecessary risk.

If a booking is materially affected by a force majeure event, we will try to agree a revised arrangement where possible. However, we are not obliged to provide compensation for losses that result from the event itself rather than from any breach by us. Customers are encouraged to arrange their own insurance for particularly sensitive, high-value, or time-critical goods where loss or delay would create substantial consequences.

8. Governing Law

These Terms and Conditions, and any dispute or claim arising from or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If you are a consumer, nothing in these terms affects your statutory rights. If you are acting on behalf of a business, you confirm that you have authority to bind that business to these terms and to any payment obligations arising from the booking.

Any interpretation dispute will be approached in a commercially reasonable way, giving effect to the plain meaning of the words used and the overall purpose of the service. If a conflict arises between a written quotation and these terms, the quotation will prevail only to the extent of the specific point addressed and only where the quotation is consistent with applicable law. All other terms remain in force. These terms are intended to create a fair and practical framework for a reliable man and a van Shoreditch service while protecting both parties’ legal interests.

The customer’s continued use of the service after an update to these terms will be treated as acceptance of the revised version for future bookings. If you do not accept any part of these terms, you should not proceed with a booking. By confirming your order, you acknowledge that you have read, understood, and agreed to be bound by the provisions above, including the rules on booking, payment, cancellation, liability, waste compliance, and governing law.