Terms and Conditions for Man And A Van Shoreditch

These Terms and Conditions set out the basis on which Man And A Van Shoreditch provides moving, transport, courier-style, and related van services to customers in the United Kingdom. By making a booking, confirming a quotation, or accepting service, the customer agrees to be bound by these terms. These conditions are intended to create clarity around the booking process, payment obligations, cancellation rights, liability limits, and waste handling requirements. They apply to domestic and commercial moves, single-item transport, assisted loading and unloading, and similar services arranged through Man and Van Shoreditch.

References to “we”, “us”, and “our” mean the service provider operating under the name Man And A Van Shoreditch. References to “you” or “the customer” mean the person booking or receiving the service. These terms should be read alongside any written quotation, booking confirmation, inventory notes, or job-specific instructions provided before the work begins. If there is any conflict between these terms and a job-specific written agreement, the written agreement will prevail to the extent of that conflict.

We aim to provide a professional and efficient service, but the nature of transport and removals work means that timings, access, and handling conditions may vary. Customers are responsible for giving accurate information at the point of booking so that the correct vehicle, staffing, equipment, and time allocation can be arranged. Failure to provide full and accurate information may result in extra charges, amended service levels, or cancellation of the job if safe completion is not possible.

Booking Process

A booking is not confirmed until we have accepted the request and issued confirmation in writing or by other recorded means. Quotations may be based on hourly rates, fixed prices, mileage, a combination of these, or other service-specific pricing structures. Any quotation is normally based on the details supplied by the customer, including collection and delivery addresses, item descriptions, access conditions, floors, parking restrictions, lifting requirements, and any specialist handling needs. A quote may be revised if the actual job differs from the information originally provided.

When you request a booking with Man And A Van Shoreditch, you must ensure that all relevant details are complete and accurate. This includes the nature and quantity of items, the presence of fragile or valuable goods, whether assembly or disassembly is needed, and whether there are restrictions on loading times or building access. If incorrect or incomplete information causes delays, additional labour, extra travel, or the need for a larger van or additional staff, we may charge reasonable additional fees.

Customers must also ensure that they have the authority to arrange the move or transport of the items concerned. If a booking involves a third party, such as a landlord, letting agent, business premises manager, or family member, the person making the booking remains responsible for the contract unless we agree otherwise in writing. Any special instructions should be given in advance and confirmed before the job begins. We reserve the right to refuse or amend a booking where the work would be unsafe, unlawful, or impractical to complete.

All booking times are estimates unless specifically agreed as fixed arrival windows. Traffic, weather, access issues, or other operational factors may cause delays. We will seek to keep the customer informed where practicable, but we are not liable for delay caused by circumstances beyond our reasonable control. Customers should ensure that items are ready for collection at the agreed time and that there is adequate access, parking, and loading space. Waiting time may be charged where delays are caused by the customer or by access problems outside our control.

Where the service includes an item count, inventory, or condition note, the customer should check that the details are accurate at the time of loading or collection. Unless agreed otherwise, we may rely on the information supplied by the customer and visible inspection only. This is important because liability, packaging expectations, and loading methods may depend on the condition and nature of the goods being transported. We recommend that customers keep their own records and photographs for high-value or delicate items.

We may use subcontractors or additional workers to assist with delivery of the service where necessary. Any such personnel will be selected at our discretion and will be subject to the same standards of conduct and care. However, the customer must not expect services outside the scope of the agreed job unless we expressly agree to provide them. For example, a standard man and van service in Shoreditch may not include specialist installation, electrical disconnection, or moving items that require regulated lifting equipment.

Payments

Payment terms will be confirmed at the time of booking or in the quotation. Unless otherwise stated, payment is due on completion of the service or in advance where a deposit has been requested. We may require a deposit to secure a booking, particularly for larger jobs, weekend work, same-day service, or work involving extended time. Any deposit is usually non-refundable except where cancellation is made in line with these terms or where we are unable to perform the service through no fault of the customer.

Accepted payment methods may include bank transfer, card payment, cash, or other agreed methods. We reserve the right to decline a payment method if it is not practical, secure, or available for the job in question. If payment is due on completion, it must be made without unreasonable delay. We may withhold final release of goods, where lawful and appropriate, until outstanding balances are paid in full. Any bank charges, failed payments, or administrative costs caused by the customer’s payment failure may be added to the amount due.

If the actual work takes longer than estimated because of inaccurate information, difficult access, waiting time, additional stops, or extra handling requested by the customer, we may charge additional sums based on the published rate or the rate set out in the booking confirmation. Where a fixed price has been agreed, that price applies only to the described service scope. Any extra work beyond the agreed scope will be quoted separately or charged at a reasonable additional rate.

Cancellations and Amendments

Customers may cancel or amend a booking, but the timing of the cancellation may affect charges. If a booking is cancelled well in advance, we may refund any deposit at our discretion, subject to any non-recoverable costs already incurred. If cancellation occurs shortly before the scheduled time, we may charge a cancellation fee to cover vehicle allocation, staff scheduling, and administrative preparation. The exact amount may depend on how much notice is given and the nature of the job.

If you need to reschedule a booking with Man And A Van Shoreditch, we will try to accommodate a new time or date, but we cannot guarantee availability. A rescheduled job may be subject to updated pricing if costs, staffing, or service requirements have changed. If we arrive at the agreed location and are unable to complete the service because the customer is absent, unprepared, or unable to authorise the job, the booking may be treated as a late cancellation and a call-out charge may apply.

We may also cancel or suspend a booking where performance would be unsafe, unlawful, or impossible due to severe weather, vehicle failure, road restrictions, access issues, or the customer’s failure to provide accurate information. If we cancel for reasons within our control, we will offer either a refund of amounts paid for the undelivered service or an alternative arrangement where possible. We are not responsible for losses arising from cancellation caused by events beyond our reasonable control.

In the event of force majeure or other exceptional circumstances, including strikes, accidents, fire, flooding, public transport disruption affecting crew access, or regulatory restrictions, our obligations may be suspended for the duration of the event. We will act reasonably and in good faith to minimise disruption, but we shall not be liable for failure or delay where it is caused by circumstances outside our control. This includes situations where access to the collection or delivery point is lawfully restricted or unsafe.

Liability and Care of Goods

We take reasonable care when loading, transporting, and unloading items. However, you acknowledge that moving goods involves risk, particularly where items are fragile, heavy, unusually shaped, poorly packaged, or already damaged. Unless we agree otherwise in writing, the customer is responsible for ensuring that items are suitably packaged, protected, and prepared for transport. We are not responsible for damage caused by inadequate packaging, pre-existing weakness, concealed defects, or the nature of the goods themselves.

Our liability for loss or damage is limited to losses caused by our proven negligence and only to the extent permitted by law. We will not be liable for indirect, consequential, or economic losses such as loss of profit, loss of opportunity, business interruption, or emotional distress. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law.

The customer must remove cash, jewellery, passports, deeds, sensitive documents, and other high-value portable items before the service begins unless we have expressly agreed in writing to carry them. Where we do accept such items, liability may be limited unless additional insurance or special arrangements are agreed. Any claim for loss or damage must be made as soon as reasonably possible and, in any event, within a reasonable time after the service. Evidence such as photographs, receipts, and item descriptions may be required.

We are not responsible for damage to property caused by restricted access, tight stairways, low ceilings, unsuitable parking, or the customer’s instructions where those instructions increase risk. Customers must ensure that floors, doorways, walls, and communal areas are adequately protected where necessary. If we reasonably believe that moving an item may cause damage or injury, we may decline to proceed until the risk is reduced. A man and van service does not amount to a guarantee against all risk, and care standards are judged reasonably, not absolutely.

Any claim must be supported by the customer’s cooperation, including prompt notification and access to information relevant to the incident. We reserve the right to inspect alleged damage and to obtain evidence before accepting liability. Where compensation is payable, we may repair, replace, or pay a reasonable monetary amount at our discretion, subject always to the applicable limits of liability and the circumstances of the claim.

Waste Regulations

Where our service includes removal of unwanted items, packing waste, or general disposal, the customer must ensure that the waste is described accurately and lawfully presented for collection. We do not accept responsibility for items that are hazardous, prohibited, or not declared in advance. This includes, without limitation, chemicals, asbestos, gas bottles, medical waste, batteries requiring special handling, and electrical waste that must be processed under specific regulations unless we have expressly agreed and are properly authorised to do so.

Customers remain responsible for ensuring compliance with UK waste regulations, including the duty of care relating to storage, transfer, and disposal. Where we collect waste, the customer must provide truthful information about the source and nature of the material. We may refuse to transport or dispose of waste if we believe it would breach legal requirements, licensing conditions, environmental rules, or safety standards. If prohibited waste is concealed within a load, the customer will be responsible for any resulting costs, penalties, or claims.

If a job includes disposal or removal of items to a licensed facility, the customer acknowledges that we may need to sort, separate, or record materials in accordance with regulatory requirements. We may charge extra for loading, handling, tipping, recycling, or additional disposal charges imposed by third parties. The customer must not ask us to dump waste unlawfully or to dispose of items without proper authority. We will not participate in fly-tipping or any other unlawful disposal practice.

If we believe that a customer is seeking illegal disposal, misdescription of waste, or unsafe carriage of regulated material, we may stop the job immediately. In such cases, the customer remains liable for reasonable costs already incurred, including travel, labour, and any lawful disposal or return expenses. Where necessary, we may report suspected unlawful activity to the appropriate authorities. These obligations are intended to protect both customers and the public and to ensure compliance with environmental law.

Customer Responsibilities

The customer must ensure that the premises, loading area, and destination are accessible and that any required permissions, permits, keys, or security access are available at the agreed time. If parking restrictions apply, the customer should arrange lawful parking or loading arrangements unless we have expressly agreed to do so. The customer must also ensure that items are ready for movement and that any dangerous, fragile, or loose components are secured appropriately before loading begins.

Where the service involves stairs, lifts, or shared access areas, the customer must provide accurate access information and disclose any restrictions. If access conditions are significantly more difficult than described, we may charge extra or refuse unsafe items. Customers should also remove obstructions and inform neighbours, building management, or other relevant parties where necessary. We do not accept responsibility for delays caused by third-party access control, locked doors, unavailable lifts, or the absence of keys or passes.

General Legal Terms

These terms form the entire agreement between the parties in relation to the service, except where varied in writing by us. If any part of these terms is found unenforceable, the remaining provisions will continue in full force. Failure by us to enforce any right or provision shall not constitute a waiver of that right or provision. No person other than the customer and us shall have any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999 unless expressly agreed.

We may update these terms from time to time to reflect changes in our services, operational practices, or legal requirements. The version in force at the time of booking will apply to that booking unless a later written variation is agreed. By continuing to use the service, the customer confirms acceptance of the applicable terms. These terms are intended to support a fair and reliable Man And A Van Shoreditch service while preserving lawful rights and responsibilities on both sides.

Governing Law: These Terms and Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any dispute arising from or connected with the service shall be subject to the exclusive jurisdiction of the courts of England and Wales. This ensures a clear legal framework for all bookings, payments, cancellations, liability questions, and waste-related obligations under the Man and Van Shoreditch service.